Holiday Inn Express - Fleet, an IHG Hotel

The Room was Very clean - it all felt very new. The beds were comfy with a choice of pillows. The shower drained well!!! Plenty of room. Air Conditioning and a good sized flat screen tv. The manager even phoned in advance to make sure he was catering for our plant based food requirements!

As a result of the hotel being at full capacity I was afforded the honour of using the “accessible room” I can only say that it seemed to me to provide everything that a disabled person would need. Although I am not visibly disabled, I could still appreciate the obvious fact that a wheelchair could get through the door and around the bathroom/bedroom with plenty of space. The bathroom in fact is a wet room and there is a seat provided in the shower which has a drench and a manual held shower. It was a little disconcerting having no lid on the toilet, but a small adjustment for me. There are two sinks in the wet room at a low level to accommodate a wheelchair user. There is a connecting door which I assume is for separate sleeping arrangements for a carer. There are also red Emergency pull-tags in the bedroom by the side of the bed and in the bathroom. I sleep with the window open, must have fresh air… But even though the room is at the front of the building opposite a pub, it wasn’t overly noisy with traffic passing, and I had a good night sleep. By the way, they even provide firm and soft pillows for you to make your own choice. All in all the room was absolutely wonderful. And the breakfast? As always, the staff, Chelsea and Raizza, were helpful and friendly. As always, Wadi and Zara answered any questions I had, and as always, my stay was delightful. And ….. What a marvellous hotel, which listens to quests’ comments… My thoughts on the cutlery holders were immediately implemented, and I was happy if not a little surprised to see, they had put the handles facing upwards to prevent contamination of the business end of the forks and knives - bravo HIE !

Location is fantastic - right in the centre of town. We stayed on a bank holiday Monday so was not noisy but a Friday and Saturday night might be a little different. All staff were exceptionally friendly and helpful - could not do more to make our stay welcome and enjoyable. Rooms were clean, fresh and had a very new feeling. Everything was geared to the best possible customer experience including proper blackout curtains, a wide shower with options of 2 shower heads, a big mirror with plug sockets right next to it, hairdryer, iron and board in the room neatly tucked away and comfy beds. Breakfast was delicious with a wide range of hot and cold options and surprisingly good coffee - I was not expecting that so thank you so much! Yorkshire tea sachets in the room was a delight after having diabolical Typhoo tea in Travelodge accommodation!

The building was exceptionally clean, stylish, spacious and comfortable. Room was clean and well stocked with towels etc. Appreciated the heating facilities. Bit of difficulty using TV but all okay. Free wifi which was very quick. Lots of plug sockets and lighting options. Shower was simple to use and got hot immediately, good pressure and maintained temperature. Such a comfy and welcoming bed. Hotel quiet overall. Staff were also so friendly and accommodating. Haven’t had a better experience in a hotel thus far!

Lovely room, very clean and modern. Super shower. Central location.